FAQ

Our current delivery timeline is 2-5 business days, which is reflected during checkout and in your order confirmation email. You’ll receive a shipping confirmation as soon as your products are on the way. All orders ship via USPS Priority / UPS / Fedex and are typically delivered 1-5 days (M-F) after shipment. If you have any concern regards to shipping, please contact us ducknfishnewyork@gmail.com

Sometimes there may be a delivery hiccup, which we know can be frustrating. This is usually resolved by the mail carrier, and your package should be at your door within the next few days. In the meantime, if you’re able to safely check with your neighbors and/or mail carrier, they may have more information.

We stand by our products with a 100% satisfaction guarantee that covers your order within 30 days of the ship date. If you're not completely in love with your products, let us know and we'll be happy to assist you. To return your order for a full refund, please email ducknfishnewyork@gmail.com with your order number and the reason for your return request. We’ll provide a prepaid return label, and we’ll be back in touch when your refund has been issued.

We are unable to ship internationally at this moment.

Shipping is free on all orders within the United States.

We offer periodic promotions; just make sure you're signed up for our mailing list, and you'll always be in the know. Please note that any applicable discount or gift with purchase will be reflected in your shopping cart before checkout, and discounts cannot be combined.

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. Please track your order on the UPS,FEDEX,USPS website with the provided tracking number.

Once an order has been shipped, it cannot be changed or cancelled. However, we can always assist you with this matter. Please contact us for more information.